“Give people more than they expect” reminds me of my Teacher's trademark statement: “Delight the other person! Give him/her sumthing unasked for”

“Look stuff up” & “do it with a touch of you” are also great suggestions

Keep caring for your people, and you'll do great.

We are human & every day life can be tough. When people come to work they have earnt time out from their every day life. Let them breath, be themselves & let things flow. They don't want to be badgered from managers all day!

I find that when they have their own space & ways to work things out for themselves they tend to complete tasks with a little bit of pride & are not scared off for 'doing things the wrong way'. As I see it – as long as jobs are completed well & have the desired end result – its one less thing to be stressed about; unlike when tasks are completed step by step – creating more 'self importance' for the shift manager & more stress for the staff member 'forgetting a step'. (m0re like 'forgetting' out of spite!)

My manager I fear finds my method weak for he likes to come across as a scary 'hard ass'. He likes those who are tough, roothless, manipulative & personality-less. Those who don't care about other's feelings & others that are a threat of getting in their way as they strive for the top possition. I sadly see through their way. People with such fire usually have lost power growing up so they use careers as a way to gain power so they will never loose that power struggle again.

I however am a softy. I do let things slide from time to time. But I am young & still learning the ropes. It is good when people try to challange my athority because it makes me stand up & challange them back giving me more confidence to gain more self belief that I can do this job the best way I feel. I have been told that I can care a bit too much but I learn more about how people operate & learn that everyone handles things differently & makes it better to approach a situation that they may be struggling with. Some need to be treated tougher than others. Some don't like a caring supervisor. Some see it as a break to be themselves.

thank you again for your time! It has been great to hear from a like-minded person. Gives me more 'umph' that my way hasn't been a waste of time & to stand strong & stick to my guns!